Whether you buy a bike from one of our stores or our website, we will build and safety check your bike.
If you are buying in-store, we will also ensure the fit of the bike and any accessories are right.
Whichever way you buy the bike or accessories, you will have the option of picking it up in-store or
When you place an order through the Cycles UK website, you are given the option of home
delivery or Click & Collect at checkout. We offer a free shipping within the UK option, available on
any accessory orders over £30 and bikes over £1000; you can also choose our free click and collect
option. Visit our Click &
Collect page for more information.
If buying in-store, you can take the bike away,
or we can arrange to deliver it to you.
How long does delivery take?
Because we build and safety check all bikes before dispatching them it typically takes 2 to 3 working
days to dispatch a bike out to you. Once the bike leaves us it will be on a next day courier service. If
you live close to one of our stores we will normally hand-deliver the bike instead. In this case, we
will contact you to arrange a convenient time. Nearly all bikes bought in our stores will be
hand-delivered and we will be able to discuss delivery times with you when you buy.
How we deliver your bike
If you are local to one of our stores, and we are hand delivering the bike, it will have been built and
safety checked by our mechanics. It will come fully assembled and ready to ride with the pedals on so
you are good to go.
If the bike is being delivered by a courier it will still have been built and safety checked by one of
our mechanics. It will also have had a second inspection prior to dispatch. To fit the bike in the box
we will take the pedals off and turn the handlebars to one side. We will also have added some extra
You will receive instructions on how to set up your bike. Once you have removed it from the packaging
simply follow the three-step process.
Turn the handlebars around and tighten up the bolts.
Put the pedals on. (be careful to get the right and left pedals correct as you can damage the
Do a final check on brakes and a gentle run through the gears and away you go
Our current delivery prices are:
Local Hand Delivery - Free on bikes over £400 to most addressed in Essex, Kent, Hertfordshire and London.
DX Courier Delivery - free on bikes over £1000 and £35 for bikes under £1000
DX Courier Saturday Delivery – £25 for bikes over £1000 and £50 for bikes under £1000.
Premium Hand Delivery – free on bikes over £3000 and £100 for bikes under £3000
Parts, clothing and accessories
Royal Mail 24 Tracked - £2.99 for orders under £30
Royal Mail 24 Tracked – Free for orders over £30
DPD Tracked Courier - £5 for orders under £50
DPD Tacked Courier – Free for orders over £50
DPD Tracked Saturday Service - £5
Channel Islands and Scottish Highlands and Islands – Some postcodes may not show a delivery option on our website due to higher costs from couriers. We can provide quotes for delivery on request. Just email firstname.lastname@example.org.