Cycles UK offers a Ride happy Promise, which includes Comfort Guarantee, Price Promise, we deliver and 14 days of free insurance; see below for more information.
As part of our Ride Happy Promise: Comfort Guarantee, you can return any contact point within 30 days of purchase, and we will exchange it for a new one free of charge.
Contact Points are where your body touches the bike. Some people call them touchpoints. Our Comfort Guarantee covers:
Getting your contact points right is essential to your comfort as a rider. Some of these contact points are very personal. Opinions of saddles and shoes, in particular, can vary a lot between different riders. If you buy a contact point from Cycles UK and you don’t find it comfortable, you can return it within 30 days, and we’ll swap it for something else.
How to contact us
If the Comfort Gaurantee applies to your item you can contact us by either email or telephone. Simply drop and email to info@CyclesUK.com or call us on 01376 345858. We will need your order number, a description of the issue and what item you would like to swap it for.