Cycles UK Supported schemes

Find the Right Fit

Return any contact point within 30 days of purchase and we will exchange it for a new one free of charge.

 

What are contact points?

Contact Points are where your body touches the bike. Some people call them touch points. Our Comfort Guarantee covers:

  • Shoes
  • Handlebar grips and tape
  • Gloves
  • Saddles
  • Cycling shorts

Getting your contact points right is essential to your comfort as a rider. Some of these contact points are very personal. Opinions of saddles and shoes in particular can vary a lot between different riders. If you buy a contact point from Cycles UK and you don’t find it comfortable then you can return it within 30 days and we’ll swap it for something else.

 

Comfort Guarantee Conditions

  • The comfort guarantee does not cover parts fitted by manufacturers to bikes
  • All contact points on sale in Cycles UK stores and website are covered by the guarantee
  • The item has to have been bought from a Cycles UK store or website in the last 30 days and you will need to provide proof of purchase
  • Items can be exchanged for another item of the same value or lower. You will need to pay any difference for more expensive items
  • This guarantee covers the exchange of items only, not refunds
  • Faulty or damaged items will be dealt with under the standard Cycles UK returns process