Cycles UK Returns Policy

Return your order within the UK using the Royal Mail tracked service for free.

(Excludes bikes and bulkier items and parcels over 2KG for UK use only)

You can return your Cycles UK order FREE via any Post Office.

  • Print off the Royal Mail label, and attach it onto your parcel.

Click here to print off a label http://www.royalmail.com/track-my-return/create/718

  • Complete the returns note that came with your parcel and pop it into the parcel with your return.

  • Take your parcel into any Post Office. Most Post Office locations are open 7 days a week, with extended opening hours.

  • Remember to ask for a proof of return receipt.

  • The return can be tracked using the tracking reference from your receipt at www.royalmail.com/track-trace.

  • We aim to complete returns within 7 working days (excluding weekends and bank holidays).

  • We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed. This is usually done within 3 working day of receiving your return back into our warehouse.

  • Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

  • We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

International Returns

If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you.
If you feel the product(s) you have purchased are faulty please contact our Customer Service team on 44(0)1268 775265.


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