Cycles UK Comfort Guaranteed
Find the Right Fit
Return any contact point within 30 days of purchase and we will exchange it for a new one free of charge.
What are contact points?
Contact Points are where your body touches the bike. Some people call them touch points. Our Comfort Guarantee covers:
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Shoes
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Handlebar grips and tape
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Gloves
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Saddles
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Cycling shorts
Getting your contact points right is essential to your comfort as a rider. Some of these contact points are very personal. Opinions of saddles and shoes in particular can vary a lot between different riders. If you buy a contact point from Cycles UK and you don’t find it comfortable then you can return it within 30 days and we’ll swap it for something else.
Comfort Guarantee Conditions
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The comfort guarantee does not cover parts fitted by manufacturers to bikes
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All contact points on sale in Cycles UK stores and website are covered by the guarantee
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The item has to have been bought from a Cycles UK store or website in the last 30 days and you will need to provide proof of purchase
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Items can be exchanged for another item of the same value or lower. You will need to pay any difference for more expensive items
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This guarantee covers the exchange of items only, not refunds
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Faulty or damaged items will be dealt with under the standard Cycles UK returns process