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Home Delivery on Bikes Temporarily Suspended

Words by Cycles UK

on 18/04/2020 08:27:33

February Servicing Offer

Updated 11th May

We have lifted the click and collect restriction on a limited number of bikes and will start shipping again from today. Order volumes remain very high and we are still experiencing delays getting stock from our suppliers. We are therefore quoting a 14 day lead time on all items.

Updated 18th April

Summary

We are currently running 4 to 5 days behind on bike dispatch

Accessory and clothing orders are 2 to 3 days behind

We have temporarily suspended  new home delivery orders on bikes

All bikes orders already placed for home delivery will be fulfilled

We have had unprecedented demand for home delivery on bikes in the last 2 weeks with order volumes many times higher than we normally see in peak months. Due to the current situation we are also running with a reduced team of bike builders in order to maintain social distancing in our bike building area. As a result our dispatch team are running a several days behind.

We have therefore taken the decision to temporarily remove the home delivery option for bikes from our website. This is to allow our team to catch up and get bikes that have already been ordered out to customers. You can still order bikes for Click and Collect at any of our shops.

All orders already placed for home delivery will be fulfilled but may take several days longer than normal. All bike customers will receive an email to let them know when their bike is on the way.

Home delivery on clothing, accessories and parts will carry on. We have made good progress this week with clearing our backlog on accessory orders and we expect to see dispatch times on accessory orders return to normal next week. 

We hope to turn the home delivery option for bikes back on towards the end of next week.