Check here for all the latest Cycles UK Covid-19 Updates guidelines and information.
First of all we would like to thank all of our customers for their support during the pandemic.
Our shops have been open all year our store staff have worked hard to provide a safe and welcoming environment. While juggling safety measures, unprecedented demand and supply shortages. We will continue to be open on and after the 19th July.
After the 19th our store staff will continue to wear masks and to observe social distancing when serving customers. We will be inviting our customers to do the same. Together we hope to provide a safe environment. So you can get out on your bike and make the most of the rest of the summer.
Remember that as well as visiting us in store you can order online for click and collect or home delivery.
Bike shops are classed as an essential service so we are allowed to stay open during lockdown. However, to keep things safe for you, and for our staff, we will be restricting the number of customers in store at any time. If the store is busy you may be asked to queue outside. We will be asking all customers to wear a face covering and respect social distancing.
As well as out stores being open our website is still running as normal so we can deliver direct to your home or you can order for click and collect at our stores.
The government have now published a list of ‘Essential Retail’ and bike shops are on the list so we will not be closing for lockdown.
The new Autumn lockdown is due to start on Thursday 5th November. Cycles UK shops will still be open (in some form) and our web operation will continue to operate. If you have already placed an order, or want to place an order it will get fulfilled.
In the Spring lockdown bike shops were classed as an essential retail service and we did not have to close. At the time of writing (Monday 2nd) the government have not yet published a list of what counts as ‘essential retail’ so we are not yet 100% sure if it will be the same this time. However, they have said that non-essential retail can stay open for click and collect orders. So either way you will still be able to get bikes and equipment from our shops.
Our web operation is continuing as normal. We have already seen order volumes increase over the weekend and with the run up to Christmas we expect to be busy. So if you want a bike get it ordered as early as you can.
We have temporarily closed out Braintree store to focus purely on web dispatch in order to boost our capacity and improve lead times.
We will post updates on the shops once the rules become clearer.
Following the most recent government announcement we have changed how we are operating. Bicycle shops are specifically mentioned twice in the government guidance on which retail shops can remain open. The same guidance also says online businesses should carry on.
Our workshops will remain open, operating on a reduced staff, to provide repairs, servicing and spare parts. Priority will be given to NHS and other critical workers who are commuting by bike. We are providing free labour and Bronze services for frontline NHS staff with discounts for other Blue Light service works such as police and fire.
The government advice is currently that you can still go out cycling once a day as long as you follow social distancing rules.
We are open for online orders to provide home deliveries of bikes, accessories and spares. If you cannot find what you want on our website please email email@example.com and we will let you know whether we can source the item for you.
If you plan to visit one of our workshops, or to collect an item from one of our stores, we will be enforcing the official government advice which is:
· Ensure a distance of two meters between customers and shop assistants; and
· Let people enter the shop only in small groups, to ensure that spaces are not crowded.
· Queue control is required outside of shops and other essential premises that remain open.
The table below if from the official government guidance document: