2021 Trek Powerfly Sport 7 EQ Electric Hardtail Mountain Bike in Solid Charcoal and Slate

• Please print off the Royal Mail label, and attach it to your parcel.​
• Click here to print off a label https://www.royalmail.com/track-my-return/create/718.
• Note when asking for an *Order ID or reference you need to enter the invoice ID
• Add a quick note to your package with your contact details and let us know whether you want a refund or exchange.
• Take your parcel to any Post Office. Remember to ask for proof of return receipt.
• The return can be tracked using the tracking reference from your receipt atwww.royalmail.com/track-trace.
• We aim to complete returns in 7 working days (excluding weekends and bank holidays).
• We'll send you an email informing you that the refund or exchange is complete.
• Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
• We endeavour to accept all returns, and they don't need to be in the original box or bag, as long as they're securely packed. If an item is returned in an unsuitable condition, we will send it back to you.

Returns over 2KG (including bikes)

It is your responsibility to return any items to us in their original and unused condition. You can return items to any of our stores or send them to our warehouse. If you need us to arrange a courier collection for you then there is a charge on larger items.

Accessories over 2KG

If we have sent you the incorrect item, or the item is faulty, then we will collect free of charge.

If you have changed your mind about an item after delivery and need us to arrange a courier collection for you then we charge £10 within the UK. Our courier will bring a label, but it is your responsibility to make sure that the item is correctly packaged. We will normally deduct the £10 fee from the refund once goods are received back.

Bikes

If we have sent you the incorrect bike, or the bike is faulty, then we will collect free of charge.

If you have changed your mind about a bike after delivery and need us to arrange a courier collection for you then we charge £35 within the UK. Our courier will bring a label, but it is your responsibility to make sure that the bike is correctly packaged.

Any bikes being returned need to be unused. If the bike has been ridden we may apply a cleaning charge depending on the condition of the bike.

International Returns

If you wish to return an item that is unsuitable or not required, you will be liable for the return delivery. If you want to try a different size or style, then, delivery will be charged again to post the item back to you.

If you feel the product(s) you have purchased are faulty, please contact our Customer Service team on44(0)1268 775265.

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