Trek Powerfly FS 7 Plus 2019 Electric Mountain Bike Black

• Please print off the Royal Mail label, and attach it onto your parcel. ​
• Click here to print off a label https://www.royalmail.com/track-my-return/create/718 .
• Note when asking for an *Order ID this need to be preceded with the word "Web" followed by a space. For example Web 1234
• Complete the returns note that came with your package and pop it into the package with your return.
• Take your parcel into any Post Office. Remember to ask for a proof of return receipt.
• The return can be tracked using the tracking reference from your receipt at www.royalmail.com/track-trace.
• We aim to complete returns within 7 working days (excluding weekends and bank holidays).
• We'll send you an email informing you that the refund or exchange is complete. 
• Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
• We endevor to accept all returns, and they don't need to be in the original box or bag, as long as they're securely packed. If an item is returned in an unsuitable condition, we will send it back to you.

International Returns

If you wish to return an item that is unsuitable or not required, you will be liable for the return delivery. If you want to try a different size or style, then, delivery will be charged again to post the item back to you.

If you feel the product(s) you have purchased are faulty, please contact our Customer Service team on 44(0)1268 775265.

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