FAQs


 

You can learn more about Cycles UK in our FAQ below. Some of the most popular questions are featured here, however, if you can't find what you're after then please feel free to contact us

Will my bike be built?

All cycles including kids bikes are fully built to British Standard BS6102 and inspected by one of our qualified technicians. When you receive your new bike, all you will need to do before you ride it is attach the pedals and straighten the handlebar. To help you we provide a quick and easy step-by-step guide with each new bike. They are quick and easy to put together and if there are any technical queries you can call and speak to one of our technical advisors for assistance.

For more information on how your bike will be delivered Click Here

Please note Balance bikes will not come assembled.


What warranties will I get?

Cycles UK guarantee all cycle components fully for 12 months against manufacturing defects. In addition to this, every cycle supplied comes with the manufacturers own warranty that covers the frame and fork. This can vary depending on the brand of bicycle you choose, and can in some cases be for a lifetime. All accessories are covered under the manufacturers' own warranty.


How many brands do you deal with?

Cycles UK are able to offer a choice of about 100 cycle brands to accommodate any type of rider from toddlers to dedicated enthusiasts. We also offer a vast range of cycling accessories to meet all your cycling needs. We tend to focus on the leading brands available in the UK. Some are the best of British like Raleigh and Whyte, others are market leaders such as Specilaized, GTMerida, Diamondback and many more.


How long have you been trading?

In 1997 we opened our first Cycles UK bike shop, in Basildon.  We recruited a team of expert enthusiasts, made a promise to always find customers the right bike, and became one of the most loved and trusted independent bike shops in Essex.  

Fast forward a few decades, add 12 more shops, and drop in the explosion of the internet – and we’re now incredibly proud to be the South East of England’s favourite independent bike retail chain, and an online cycling retailer that is renowned for its traditional approach to customer service.


How do I choose the most suitable bike or accessory?

In addition to looking on our website, you can call our contact centre on 01268 745556 or e-mail info@cyclesuk.com. One of our experienced and friendly customer service representatives will be happy to offer you a variety of recommendations and advise you on your purchase.


How do I choose the right size bike?

This depends on three things: the style of bike you want, your size and the type of riding you do. If you know these details, you can check what size you need in our sizing charts or alternatively, speak to one of our customer service representatives who will happily help you find the best size for you. 01268 745556 or info@cyclesuk.com 


Will I have to fit the accessories?

Unfortunately no we can not fit accessories prior to despatch. This is due to potential damged caused in transit by doing so. All accessories purchased with a bike will arrive in original packaging.


What if I can't decide?

If you are not sure exactly what you want, you can speak to one of our experienced representatives, many of whom are cyclists themselves. They will be able to take you through the myriad of options and help you reach a decision you will undoubtedly be delighted with. You can also contact on 01268 745556 or info@cyclesuk.com 


Do you only supply the bikes shown on this website?

In a nutshell, we aim to cater for all your cycling needs, whether it be an entry level mountain bike to get you from A to B, a lightweight flat-bar road bike for navigating your way through the busy city streets or the top of the range hardtail mountain bike for hitting the trails on the weekend, we can do it all. The same can also be said for components and accessories, whatever you need we aim to have it, from lights, mudguards to locks, clothing and much more.


How many bikes can you offer me today?

At any one time, Cycles UK stock around 2000 bikes in a range of styles and sizes to suit your needs. In addition to this we are able to obtain special orders from our suppliers normally within 1 week.