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Mail Order Purchases

At Cycles UK we pride ourselves on great customer service and aim to ensure our customers are 100% happy with their purchase. In the unlikely event that you are not, please feel free to return your goods within 7 days of receipt of them, with proof of purchase for a full exchange or refund. All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty). All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. Depending on the reasons for returning an item, postal charges could apply – click here to see postal charge reasons.

Store Purchases

Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. Any items can be returned to any Cycles UK store, providing they are returned in their original condition – unused (unless the goods are faulty). We regret we cannot refund special orders or cycle purchases.

All Refunds

Refunds will be processed by the same method of payment used for the original purchase. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date.

Other

On receipt of your goods, if you feel they are damaged or faulty please contact our Customer Service team to arrange a special courier collection. Contact us on +44(0)1268 775265. On receipt of the goods we will carry out a warranty inspection and contact you within 7 working days of receipt.
If your purchase is outside our returns period, but within the manufactures warranty period we will repair the product(s), if we cannot repair them we will replace them as stated in the manufacturers warranty guidelines.
At times the manufacturer or supplier may ask to see the product(s) before repair or replacement can take place. Unfortunately when this happens it will delay our turn around time. Proof of purchase will also be required with all potential warranty claims. All the goods on our website are supplied to us either directly from the manufacturer or from official distributors. In all cases responsibility for warranties and guarantees is with them, Cycles UK can only act as an intermediary in such cases.

Returning Your Goods

To return your purchase by post complete our returns form stating whether you would like a refund, exchange or have a warranty issue. Available in 2 formats, download here:

Please package your goods securely including a copy of your receipt and the returns form and send to:
Cycles UK Ltd,
25 Totman Crescent,
Rayleigh,
Essex,
SS6 7UY

International returns

If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you. If you feel the product(s) you have purchased are faulty please contact our Customer Service team on +44(0)1268 775265.

Our returns policy does not affect your statutory rights.

This section will appear as a click through for postal charge reasons

Postal Charge Reasons

If you wish to return an item that is unsuitable or not required you will be liable for the return postal costs. If you wish to then try a different size or style, delivery will be charged again to post the item back to you. E.G.

• Change of mind and no longer want purchase
• Have ordered the wrong size
• Have ordered the wrong colour