Postage Information


General Shipping Information To

You have selected United Kingdom as your destination country.  

FREE Standard Delivery on orders over £10.00, FREE Bike Delivery on ALL BIKES

 

We aim for excellent customer satisfaction and do everything to ensure that shipping costs are as transparent and as easy to understand as possible.

 

As such, only a single postage charge will ever apply to any size basket. Even if we split your order into a number of different packages so that your items can get to you faster, then you'll only be charged the amount that was originally quoted to you at the time you placed your order.

FAST Shipping to United Kingdom

Standard Delivery

Orders Under £10.00

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£2.99

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Standard Royal Mail Delivery

Orders Over £10.00

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FREE

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Standard Royal Mail Delivery

     

Bikes and orders over 5kg

All bike orders

Bulky Items 

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=

FREE

£4.99

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-

TNT

Parcelforce 24

Bulky item example: Child seats, Mudguards, Racks

 

Special delivery services by DX Freight

Special timed delivery

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£10.00

TNT Next Day before 10am

Special timed delivery

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£7.50

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TNT Next Day before 12am

Special Saturday delivery

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£15.00

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TNT Saturday Delivery

 

 

 

Timed deliveries - When goods are ready to be despatched they will be sent on an overnight service and will be delivered to you prior to the selected time. Please contact us if you require a specific delivery day.


Saturday Delivery - When goods are ready to be despatched they will be sent out for delivery on the next available Saturday delivery. Not all goods can be despatched on the Saturday after placing the order. Deliveries are made 8am to 6pm (however most orders are completed by 3pm) and the order will need to be signed for upon delivery. For added security, we do not offer an option to leave the bike in a safe place. Please contact us if you require a specific delivery day.

 

Bike Delivery Terms

 

·      Bike Orders will be despatched once professionally built and checked by one of our technicians via a courier service, the time of delivery depends on where the bike is located

o    In our warehouse: 2-3 working days from the date the order was placed

o    At one of our stores:3-7 working days from the date the order was placed.

o    At our supplier and in stock: 3-7 working days from the date the order was placed.

o    All courier deliveries require someone at the delivery address to sign for the delivery.

Once your order has been despatched you will receive a Despatch Notification that includes any relevant tracking details;

If you require delivery on a specific date, please contact us directly on 01268 775265, before placing your order, to confirm stock availability and ETA;

 

Boxed and Built - 99% Ready to Ride

 

·      All bikes purchased online delivered to UK inc, highlands island and Northern Ireland but Excluding Channel Islands will be fully assembled and PDI safety checked by a qualified mechanic prior to despatch;

·      Pedals will be removed and handlebars will be turned to the side in order to fit the bike into its packaging;

·      Instructions to fit and adjust these components will be included in the packaging;

·      You will require a basic set of Hex keys and spanners to fit these components correctly. These tools are not provided;

·      If you are having problems assembling your Bike, please contact us on 01268 775265;

Please note that high-end bikes and most road bikes do not come with pedals and would need to be purchased separately. 

 

GENERAL SHIPPING INFORMATION

  • Cycles UK aim to despatch most in-stock orders placed within 48 hours. (Monday - Friday). Please note we cannot despatch orders on weekends or on UK bank holidays - these orders are processed on the next working day.
     
    Clothing & Accessory Orders will be despatched via Royal Mail (Standard or Recorded depending on Weight, Size and Value), typically taking from 2-10 days;
  • Dispatch Times are approximate.
  • All 'In Stock' orders that are received Cycles UK aimed to despatch most 'In Stock' orders that are received within 48 hours.
  • Any orders received during the weekend or public holidays will be processed the next available working day.
  • Delivery times vary depending on where the goods are located within the company as not all stock is held at our despatch warehouse and where they are being sent to and the type of service that has been selected.
Specific Postage Methods
Based on your current basket total and an approximate basket weight of 0 grams
  • Royal Mail Standard Delivery
  • In Stock Items: Typically despatches 1-5 working days from the date the order was placed. 90 % of Royal Mail 1st Class Delivery items are normally delivered within 2-3 working days from the point of despatch, but can also arrive on Saturday at residential addresses.  Your package will be delivered by a Royal Mail postman. Occasionally delays can occur in the postal system. No tracking information available.